Returns & Exchanges

At MonsterMax, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for easy returns and exchanges on all unworn items. Our goal is to make the process as seamless as possible so you can get back to elevating your style.

Return Process

• 1.
  Initiate Your Request

  Log into your MonsterMax account and visit the 'Order History' section to select the items you wish to return and print your prepaid shipping label.

• 2.
  Pack Your Items

  Place the items in their original packaging with all tags attached to ensure they remain protected during transit.

• 3.
  Ship It Back

  Affix the prepaid label to your package and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.